BUILD AN AMAZING CAREER WITH SYSTEM PAVERS!
Job Description
System Pavers is growing at a tremendous rate, and we are looking to add a motivated Help Desk Manager to our IT team. In this position, you will monitor all the company’s infrastructure. You’ll be supporting our users, managing our help desk tickets, and assisting our team in supporting critical applications.
If you’re focused on building the foundation for your success with a gratifying career that rewards your hard work, drive, and people skills, you’ll fit right in.
About Us
As the nation’s leading outdoor remodeling company, System Pavers has been creating gorgeous, personalized living spaces that deliver quality, beauty, and durability we proudly stand behind. Since opening in 1992, more than 85,000 homeowners have trusted us to transform their outdoor lifestyles through remodels that add lasting value to their homes. As an established company with a reputation for stellar work, we’re looking forward to many more years of meeting and exceeding customer expectations as leaders in our industry.
We invite you to experience and become a part of our amazing culture as we help one another pave the way to personal and professional success. Join our energetic and positive team as we help guide homeowners through a rewarding outdoor remodeling journey.
Find out more about us by visiting our website or visiting our careers page, here.
About You
- Self-motivated: You’re driven by a desire and the ability to meet and exceed your performance goals
- Multitasker: You are skilled at juggling multiple projects and actions at once
- Creative Problem Solver: You thrive in an environment where you can contribute your expertise to help resolve issues
Job Responsibilities:
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Analyze, monitor, and review security threats related to malware, virus, phishing, and intrusion threats
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Manage the team of support engineers
- Provide 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Experience & Skills:
- 5+ years of experience in IT infrastructure management and support
- 3+ years of experience with Microsoft 365 administration and Azure management & Entra ID
- 2+ years of experience in managing cloud services (SaaS and IaaS)
- 1+ years of project management experience, particularly in IT-related projects
- 2+ years of leading a team
- Experience with supporting Microsoft Dynamics preferred but not required
Our employees enjoy:
- Competitive compensation + potential bonus based on team and company performance
- Full benefits including health, dental vision, life, and a 401K
- Continuous education and career development
- Ample opportunities for financial and career growth in an industry that’s booming
As the Help Desk Manager at System Pavers, you will see visible results of your work and everything you do will make a difference to the success of our entire company. System Pavers has a fantastic and dedicated team focused on helping our customer make memories with the friends and family. We are not able to offer visa sponsorship for this role and qualified applicants must be able to work in the U.S. legally without requiring a work visa.
This is a full-time, remote position with occasional travel to the corporate headquarters in Santa Ana, CA required.
System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants. System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.
