Job Summary:
The Crew Member demonstrates Andy’s Standard of Excellence in preparation of quality treats in a clean, safe, and efficient manner so that customers can have an excellent experience.
Essential Duties and Responsibilities:
Custard:
- Memorizes recipes and standards
- Operates custard machines and ensures high quality product is produced
- Ensures all custard/food items are prepared according to Andy’s standards of quality, consistency, and timeliness
- Completes designated Food Safety and Training programs as prescribed
Crew:
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
- Performs cleaning duties, including but not limited to: sweeping, mopping, and washing dishes using approved cleaning products to keep equipment and facilities sanitary
- Follow and reinforce Andy’s operational policies and procedures
- Follow and reinforce Andy’s Dress Code and Personal Appearance Policy
Customer:
- Deliver legendary customer service to all customers by using a “customer comes first” attitude
- Efficiently accepts orders, creates treats with accuracy, serves treat(s) to customers
- Handles transaction for customer and accepts payment or makes change if needed
- Always maintain all health and safety regulations
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Education and Experience Requirements:
Knowledge/Skills/Abilities:
- Must have reliable transportation to and from work
- Must be able to work late nights (as late as 1am), weekends, as well as some holidays
- Can manage cash according to cash handling and banking policies
- Able to work in a fast-paced environment
- Must be able to use touch sensitive POS System
- Ability to maintain the Andy’s culture/values at all times, even during moments of high stress
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