Job Summary
We are seeking a knowledgeable and passionate Hardscape expert to join our team. This role is essential for helping customers build and maintain aesthetic hardscapes & outdoor living areas. The ideal candidate will possess a strong understanding of hardscape and masonry practices and the use of both manufactured and natural stone products. This position requires in-person and over-the-phone customer service, as well as hands-on work in both indoor and outdoor environments around the branch.

Responsibilities

Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Based on more experience and greater knowledge of products and customer base, responds to and resolves more complex questions and issues, especially as related to the Hardscapes line of business
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment
May assist in the onboarding and/or training of new associates
Coach and assist less experienced staff in meeting expected customer service and satisfaction goals

Qualifications

Proven experience in hardscaping, masonry, or a related field is preferred.
Strong knowledge of hardscape supplies including pavers, brick, wall blocks, decorative stone, bulk aggregates, adhesives, sealers, and outdoor living accessories.
Excellent attention to detail with a passion for helping customers select the best material for their projects.
Physical stamina to stand for prolonged periods of time indoors or outdoors.
Physical ability to perform occasional manual labor indoors or outdoors in varying weather conditions.
Working knowledge of common technology such as computers and mobile devices.
Bilingual proficiency in English and Spanish is a plus (but not required).

SiteOne Landscape Supply (NYSE: SITE) is the largest wholesale distributor of landscaping supplies in the U.S. and Canada. As a leading supplier for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces. Ou

Whether you’re new to the green industry or a seasoned pro, we are committed to offering growth, opportunity, and reward. We prioritize hiring associates who align with our SiteOne DNA, fostering a culture of safety, teamwork, inclusivity, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne. Let’s grow Stronger Together™!

Job Type: Full-time

Pay: $18.00 - $21.75 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Schedule:

Day shift
No nights
Rotating weekends

Application Question(s):

Is there anything else you would like us to know?

Experience:

Hardscape or Masonry: 1 year (Required)

Ability to Commute:

Hardeeville, SC 29927 (Required)

Work Location: In person

SiteOne Landscape Supply

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