The Office Administrative Assistant is a key role within the Class 1 Pavers and Remodelers organization. The person in this position will be the primary point of contact for scheduling  following up on sales leads, fulfilling filings, paperwork, A/R and A/P filings, updating customer contact lists and general administrative work accordingly. Will follow additional leads and assigned work from management and  work in conjunction along with Project Manager, responding to current and potential clients requests, marketing, addressing customer complaints, generating quotes for work, developing weekly payroll reports, governmental compliance, tracking expenses, insurance certifications. The role will also be responsible for productivity, job updates and other operational support functions as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following:
- Develop an in-depth knowledge of Class 1 Pavers and Remodelers company's core products via successful completion of required on boarding activities for general business processes.
- Consistently meets or exceeds daily performance metrics.
- Record Financial Transaction in Quick Books and Other Financial Software
- Work with Senior Staff to create and maintain a world-class Service culture, focused on delivering results by providing ongoing coaching and development of support staff and team.
- Consistently ensure that business is conducted with integrity at all times and that behavior aligns with Company values.
- Serve as the point of contact for hourly workers for scheduling jobs and address calls for most general business issues; escalate to Senior Staff, as appropriate.
- Work closely with Senior Staff to drive strategy through discussions with Team, customer survey responses and new customer introductions.
- Working knowledge of Microsoft Outlook, Excel, Word and Power-point
Office Manager Page Two
- Work closely with Senior Staff to address contract issues or concerns and to ensure the timeliness of contract review and Quote delivery to all customers.
- Approve expenses and manage reporting as it relates to field metrics.
- Provide support to team when and as necessary.
- Maintain daily scheduling board for working teams on a weekly basis
- Respond to claims for damages on ongoing moves
- Generate paperwork daily for job and teams accordingly.
- Other duties may be assigned company and or staff needed.
SKILLS/COMPETENCIES:
- Outlook Believes in self, company and marketplace and is passionate about learning and growing. Takes responsibility for own success, doesn't externalize, accepts challenges, does not take no as failure, but as an opportunity to succeed.
- Communication Creates and sustains ongoing forums that encourage two-way communication opportunities; demonstrates and promotes positive prospect, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical
data effectively; Able to read and interpret written information.
- Results Orientation Makes fact based decisions and follows through to completion, analyses and uses data to achieve sales goals, drives execution, initiates action and follow-ups to successful completion, effectively demonstrates how solutions will solve prospects or clients problem(s), continuously conducts post call debriefs and performs pre-call strategies.
EDUCATION:
Some College or Higher-level education or other related field or equivalent work experience
EXPERIENCE:
- Minimum of 2 years Office Management Experience
- Must have Quick Books Experience in A/R and A/P
- Demonstrated leadership, communication and problem-solving skills.
- Experience with Microsoft Office, Outlook, Excel, Word and Power-point
- Knowledge of Quickbooks and basic accounting
- Construction Industry Experience a plus
- Demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills.
- Ability to work effectively in an office-based environment.
This is a Cleveland-Ohio Office-based position.
Job Type:
Salary: $16.00 to $22.00 /hour
Job Type: Full Time
Schedule:
Experience:
- Management: 2 years (Required)
Work Location:
Work Remotely:
Work Location: In person
Job Type: Full-time
Pay: $17.56 - $22.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
People with a criminal record are encouraged to apply
Work Location: In person
